Newforce provides NetSuite application operations, functional and technical capability, and independent assurance for enterprises that run Oracle NetSuite. We work alongside your systems integrator or implementation partner; their role and ours stay clearly separated.
Managed operations, staffing and assurance are distinct engagements with distinct governance — and all three are distinct from the work performed by your implementation or systems-integration partner.
Day-to-day NetSuite operations run as a managed service to agreed service levels.
Named NetSuite specialists embedded in your team, a managed delivery pod with its own lead, or a full GCC build-out.
A second pair of eyes on a program delivered by others — reporting to you, not to the implementation partner.
The same lifecycle governs our BPO engagements — one operating model across the group's managed services.
We document how your NetSuite estate and surrounding processes actually run today, and baseline volumes, quality and turnaround.
A planned move with milestones and exit criteria — never a hard cutover on day one.
Documented transfer with competency sign-off before live responsibility moves.
Steady-state administration, support and process operations to agreed service levels, with dedicated delivery leadership.
Operational dashboards, service reviews, escalation management, access and security governance, and business-continuity cover.
Continuous improvement measured against the baseline — proposed, approved, then implemented.
On-site or near-shore presence where the engagement needs it, backed by scalable India-based delivery capacity — up to a full Global Capability Center (GCC) where the engagement calls for it.
UK and Netherlands presence for client-facing and governance roles; India delivery centers for scale — with working-hours overlap agreed per engagement.
GDPR-aligned delivery, role-based access, segregation of duties, maker-checker approvals, audit trails and data-residency options — written into the contract.
Resource continuity commitments, knowledge management, documented cover arrangements and business-continuity plans appropriate to the process.
Tell us whether the need is operations, specialists, independent assurance or a full GCC build-out — or describe the problem and we will tell you which it is.
